1. Non-Refundable Payments:
Due to the nature of our tax consultancy services, all payments made for these services are strictly non-refundable. Our services are customized based on each client’s individual needs, meaning that work begins immediately upon receiving payment. As a result, we cannot offer refunds for any payments made, regardless of service usage.
2. Our Commitment to Service:
At Golden Standard Tax, we are committed to delivering tax consultancy services at the highest level of professionalism and accuracy. Our services are tailored to meet each client’s specific requirements, and we ensure transparency throughout the process. If you have any concerns or issues with the services provided, please contact our support team for assistance.
3. Limitation of Liability:
We strive to offer comprehensive professional tax advice based on current tax laws and regulations. However, please note that our recommendations are based on the information provided by the client at the time of the consultation. Any subsequent changes or additions may require additional fees.
4. Cancellation of Service:
In rare cases, we may accept a request to cancel the service before our team begins working on it. However, such requests are reviewed on a case-by-case basis, and the final decision rests with Golden Standard Tax management. If a cancellation request is accepted prior to service initiation, any refundable amount—if applicable—will have administrative fees deducted, covering time spent on preparation.
5. Complaint Procedure:
If you are dissatisfied with any aspect of our service, please contact our complaints department within 7 days of receiving the service. We take client feedback seriously and will work diligently to resolve any issues as quickly as possible. However, this does not affect the non-refundable nature of the payment.
6. Policy Amendments:
We reserve the right to amend this policy at any time without prior notice. Any changes to the policy will be posted on our website. We recommend our clients review this policy regularly to ensure they are aware of the latest terms and conditions.
